Simple satisfaction survey
A simple satisfaction survey was created for offices and information points where customer satisfaction is extremely important. Queues, delays and stress related to the nature of these types of places are inevitable, so it is important that visitors have the opportunity to share their impressions and possible doubts. This helps both parties build strong relationships and foster mutual trust. The client must know that his voice and opinion matter.
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Obtaining customer reviews should not be too complicated. This is the basic aspect of any business based on customer relations. Thanks to the satisfaction survey, you can easily and quickly gather customer impressions and opinions, and thus act quickly and solve any problems.
A simple satisfaction survey was created for offices and information points where customer impressions and feelings are extremely important. The tense atmosphere that often prevails in these places results from long waiting periods, unmet deadlines and many misunderstandings. People dissatisfied with the service or process in which they are involved must be able to share their impressions and possible complaints. Satisfied customers should also have the chance to express their satisfaction in a simple and quick way.
A simple TapMe satisfaction survey is based on a three-level customer satisfaction survey. After the client’s visit to the office or information desk, he has a chance to assess to what extent he is satisfied with the way he was served. The screen of the device has three graphics depicting faces: content, neutral and dissatisfied. By clicking on the selected option, he assesses his experience.
Measure and compare customer reviews in a simple way
Place the device in a location where you want to examine customer opinions and impressions and control all activities in the company. Let your customers express their views and opinions and show that you care about their satisfaction. If any of the customers is not satisfied with the experience in your company, they can not only choose the “dissatisfied” option from the three graphics available on the screen of the device, but also create a note in which he describes what influenced his unpleasant experience.
Improve your company’s image thanks to friendly and open customer service
Thanks to the fact that customers have the opportunity to express their opinions, you build strong relationships and together improve your company’s future. As a manager, you have access to customer satisfaction reports and you are able to see which employee is best at his job.
Satisfaction surveys on tablets and other mobile devices are a great way to gather customer reviews in real time. Choose a simple TapMe satisfaction survey and find out if your customers are satisfied with your company’s activities, and what in their opinion you should still improve. The simple TapMe satisfaction survey is available in many different languages and locations.
See also: Extended Satisfaction Survey
