Extended satisfaction survey
The extended satisfaction survey was created for reception areas and shared office spaces. It allows clients to evaluate many different services and to provide extensive answers on specific issues. In addition to the option of choosing the degree of satisfaction with product or service, the user has the opportunity to add a comment on why he chose this degree of satisfaction, and not another. As a manager, you can create your own questions about service or product that you want to ask your customers or employees. Both the basic and extended satisfaction survey are available in many languages and for many locations.
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Do you want to monitor and gather customer feedback about your business? The extended satisfaction survey was created for hotels and reception areas of larger companies, where valuable customer feedback on the entire range of services is extremely useful for brand development.
The simple satisfaction survey has been expanded with additional elements, such as the ability to evaluate more services, so that customers can develop their thoughts on the services offered by your company.
In the extended version of the satisfaction survey, customers can choose the degree of satisfaction with the services you offer, as in the case of the basic satisfaction survey. In addition, you can create and add some additional questions to each of the selected ratings. For example, if a customer rated their experience in the company as satisfactory, you may ask what influenced their feelings or what caused the most positive impressions.
The TapMe system and extended satisfaction survey have many powerful features, which means that customers can evaluate different services on one device. You can ask customers to rate the quality of service, cleanliness of the toilets and many other issues. You choose what you want to ask your customers about. The survey supports many different languages and locations.
This solution is extremely helpful in controlling the operation of large companies, in which many employees are employed and which serve many clients. The best way to improve customer satisfaction and experience is to listen and implement their ideas for improvement and, above all, to take all complaints seriously. In any business based on customer contact, feedback on consumer experience is a priority in creating and improving a brand.
See also: Simple Satisfaction Survey
